Help & FAQ
Berricle is a NYC, USA based company founded in 2011. We aspire to create fine jewelry pieces that bring happiness and brilliance to all of our customers. We are committed to Total Customer Satisfaction. We believe in long-term, trusting relationships with our customers. Please contact us if you have any questions or concerns. Our friendly customer service team will try their best to help.
Have questions about products, materials or jewelry care information, visit the Jewelry Education Page.
REQUIREMENTS & RESTRICTIONS
We appreciate your interest in BERRICLE.
Please read the following terms and conditions before applying new wholesale account.
• Must have a Sales Tax ID / ReSeller Permit / VAT Number
• A minimum $100 per order (before discount)
• No minimum on quantity
• First 2 orders must be shipped to billing address
• Must place at least 1 order every 6 months to keep wholesale account active
• Not authorized to sell on online marketplaces such as Amazon, EBay and others
• Product images are copyrighted and not authorized to copy/duplicate in any way
Frequently Asked Questions
Shipping & Returns
HOW MUCH ARE SHIPPING FEES TO U.S. DOMESTICS?
• Standard (3-5 business days) - $14.99
• Expedited (2-3 business days) - $24.99
• Express (1-2 business days) - $34.99
NOTE: Only available for lower 48 states.
Shipping to HI and AK:
• Standard (3-5 business days) - $14.99
NOTE:Shipping fees will be higher for some larger items based on the quantity. Actual shipping fees will be calculated during the checkout.
HOW MUCH ARE SHIPPING FEES TO INTERNATIONAL COUNTRIES?
We currently offer International shipping for the following countries:
Australia, Canada and Japan
Standard (4-7 business days) - $34.99
Standard (4-7 business days) - $39.99
NOTE: Shipping fees will be higher for some larger items based on the quantity. Actual shipping fees will be calculated during the checkout.
International buyers are fully responsible for any additional fees imposed by customs, including tariffs and duties. Carrier delivery time may vary on the destination country. Sometimes it may take longer than normal delivery time due to reasons out of our control (such as package being held at customs for inspection). You MUST wait 35 business days before you can claim a lost package.
DO YOU SHIP TO P.O. BOX ADDRESSES?
Yes, we do ship to PO box. However, for the first 2 orders, we have to ship to your billing address.
WHAT IS YOUR RETURN POLICY?
• We accept returns within 14 days upon receipt. There will be a 25% restocking fee unless items are defective. Returns/exchanges will not be accepted after 14 days.
• You MUST contact us for a return authorization number before you return anything. Any return package without an authorization number will be refused.
• All items MUST be in brand new condition, rings with tags attached. If the items have been worn or ring tags have been removed, returns/exchanges will not be accepted.
• All shipping fees are non-refundable.
• You are responsible for return shipping. If you return item(s) for an exchange, you will also be responsible for the shipping fee of the new item(s).
•We inspect each item carefully before shipping, however, if the item you received is defective, damaged, or incomplete upon arrival, please contact us within 7days upon receipt. A replacement/refund will be sent after the defective itemis returned.
•Any lost or not received packages MUST be reported within 30 days of the dateyour order was shipped.
Order & Payment
HOW DO I PAY FOR MY ORDER?
We accept major credit and debit cards: Visa, MasterCard, American Express, Discover. We also accept PayPal. We also accept a company check from U.S. customers only. We DO NOT accept money orders, checks, or cash.
WHY IS MY CARD CHARGED MORE THAN ONE TIME FOR ONE ORDER?
While it may appear that you have been charged more than one time for an order, the pending charges you noticed on your card are ONLY pre-authorization holds, no actual charges. This is a temporary hold to verify that funds are available when you place an order. Pre-authorization holds will occur every time you place an order. Pre-authorization holds can remain on your account for 3-5 days and will automatically be removed from your bank.
IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?
Yes! We understand that the safety of your personal information is extremely important to you. When you make a purchase from us online, your card information is protected by one of the most widely used and trusted security systems on the Internet. Card transactions are encrypted with a 256-bit SSL certificate, and our website is scanned and tested daily for malware/viruses.
WHAT SHOULD I DO IF I WANT MORE OF AN ITEM THAN IS AVAILABLE?
If you are ordering and the requested quantity is not available, you can contact us to place a backorder. Full payment is required for backorders, and backorders usually take 4-8 weeks to fulfill.
WILL I BE CHARGED FOR THE BACKORDER SHIPPING FEE?
No, there is only a one-time shipping fee. We will choose the appropriate shipping method for the backorder and cover the insurance.
DO YOU OFFER A VOLUME DISCOUNT?
Yes, we do. A discount will be applied automatically when the minimum order amount is met with no promotional code needed. Discounts do not apply to shipping fees.
• Below $500 is not eligible for additional volume discount
• $500 and up is eligible for a 5% Discount